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PRICES IN CANADIAN DOLLARS. ORDER SHIP FROM METRO VANCOUVER. FREE SHIPPING over $99 or $3.00 OFF $50+ with coupon code "3FREE"

Shipping Terms

WE'LL KEEP YOU UP-TO-DATE WITH YOUR ORDER ALL THE WAY! AS SOON AS YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING NUMBER (IF APPLICABLE)

Canada Delivery  canadaflag.gif

Use the shipping estimation tool in your shopping cart for rates. Once we ship your order, you will receive a confirmation email that your order has been shipped, along with the tracking number.

Note: As per Canada Post, between November 20, 2017 and January 5, 2018 an extra two or more business days may be required to make deliveries, depending on holiday volume spikes.

Canada Post "Expedited" or "Regular Parcel"Tracking # included

      BC - approx 1 - 2 bus. days

     AB/SK/MB - approx 2 - 3 bus. days

     ON/QU - approx 4 - 6 bus. days

     Maritimes - approx 6 - 8 bus. days

 

Canada Post "Xpresspost"Tracking # included

       BC - approx 1 bus. days

      AB/SK/MB - approx 1 - 2 bus. days

     ON/QU - approx 2 - 3 bus. days

     Maritimes - approx 4 - 5 bus. days

 

USA Delivery  usa-flag.jpg

Use the shipping estimation tool in your shopping cart to see rates. Once we ship your order, you will receive a confirmation email that your order has been shipped, along with the tracking number (if applicable) 

All packages shipped from Canada will end up being delivered by USPS. Tracking updates are available on www.usps.com 

USPS Priority Mail - Includes tracking # - approx 3 - 5 bus. days

 

 

 International (outside North America) 

Use the shipping estimation tool in your shopping cart to see rates. Once we ship your order, you will receive a confirmation email that your order has been shipped, along with the tracking number (if applicable)

Small Packet International Surface est. 4 - 6 weeks - No tracking number available with this service 

Small Packet International Air est. 6 to 12 business days - No tracking number available with this service 

International Surface est. 4 - 6 weeks - Tracking # included

Tracked Packet International est. 6 - 10 business days - Tracking # included

Xpresspost International est. 3 bus. days - Tracking # included

Priority Worldwide - Tracking # included

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FREE SHIPPING: You can opt for FREE Shipping when your subtotal is at least $99.00 before tax, shipping and promo deductions. (Free shipping applies to destinations within Canada and the Continental USA only, and is via most economic ground service only. This offer is suspended in times of Canada Post strike action)

COUPON CODES: Not valid for products in the discount or sale categories.

SHIPPING QUOTES: Get a fast and easy shipping quote:

1. Add the item(s) to your shopping cart.

2. Click the "Estimate Shipping" link and enter your location and postal/zip code. (We do not collect this information)

 

HOW TO PLACE AN ORDER FOR PICK UP:

1. Place item(s) in shopping cart then click 'Checkout'

2. In the checkout, select a shipping method 

3. Enter coupon code "pickup" (this will deduct the ship charge)

4. In the comment box enter the date and time you would like to pick up

5. Call or email us to confirm (but we will probably contact you first :)

 

TERMS:

~Due to the increasing number of orders purchased with stolen credit card numbers, we have begun to verify ALL information for both the billing and shipping addresses. If any information is found to be incorrect or suspicious (ie. name, phone number, zip/postal code, etc) the order will not ship and the credit card immediately refunded. 

~Free shipping applies to orders of $99 (not available during times of Canada Post/USPS strike action) destined within Canada or the Continental USA, and are shipped via most economical service (may not include tracking #)

~Free shipping does not apply to wholesale orders.

~Discount ship rate offers applies only to orders destined within Canada & USA

~Coupon codes, whether for product or shipping, only applies only to regular priced items.

~Coupon codes for discounts can not be combined.

~Most in stock orders are shipped within 1-2 business days (except for items needing to be handcrafted or custom engraved - see the respective product pages for details). We are unfortunately not able to do same day rush shipping orders.

~Delivery descrepancies (ie. late arrivals, mis-directed shipments, etc.) rarely happen, but if they do are unfortunately out of our control. That said, we will do everything in our power to work diligently with Canada Post/USPS to ensure any issues are rectified.   

~All delivery time windows are approximate. Actual delivery times will depend how far the destination is, weather conditions, postal workers strikes, seasonal high traffic, custom/border delays etc.

~Heartwood Gifts' carrier for online orders within Canada is Canada Post and USPS to the USA; however, we reserve the right to use other carriers when warranted.

~Canadian, American and/or International statutory holidays may add an extra day to delivery times.

~All applicable international duties and/or taxes, if any, is the responsibility of the customer.

~All prices on HeartwoodGifts.com is subject to change without notice.

~Custom engraved items (ie. leather journals, jewelry boxes and pens) may take up to 2 days to ship.

~Discount, Custom Signs, Engraved, Sale and Special order items are not returnable.

~Free Shipping and special offers do not apply to custom orders not listed online or arranged by special request.  

 

Damages

Check immediately for possible damage upon receipt of your package:

1. Inspect, examine the outside of your package upon delivery. For deliveries where a signature is required, if there is any damage to the box, or it's been determined that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition on the delivery bill BEFORE you sign it! Then call 1-888-414-1722 and report the problem.

NOTE: Do not be intimidated by the driver. They cannot leave until the delivery bill is signed regardless of how much in a hurry they are or how late they are.

IMPORTANT: Discovered Damage – if the box or merchandise is HEAVILY damaged, refuse the delivery and request a Return Authorization number from the driver so the package can be shipped back to us at no charge. The driver CAN NOT force you to accept delivery if there is heavy damage to the box.

2. Concealed Damage – In the event of concealed damage, you MUST immediately document and photograph the packaging and the damaged product. You must keep the packaging. Do not move the item, but call 1-888-414-1722 and report the damage. We will begin a damage claim with the shipping company and determine if the damage was possibly carrier caused. Remember you signed the document saying every thing was OK. The sooner concealed damage is discovered and reported, the better.

 

Returns

Product must be unused and arrive back to us within 30 calendar days after delivery has been made. Cost to ship back goods if not because of an error on our part is the responsibility of the customerGoods to be returned must be properly packaged, as we can not issue a refund if your item arrives back damaged due to lack of, or inadequate packaging.  


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Due to the handmade nature of most of our items, slight inconsistencies are to be expected, but will not negatively affect functionality. Returns based on inconsitencies will be honored, however, shipping will not be covered.

Custom laser engraved items are not returnable.

Discounted and Special order items are not returnable.

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