Shipping & Terms
Free Ground Shipping on Orders at $99
TO RECEIVE YOUR HAND CRAFTED WOOD SIGN ORDER BY CHRISTMAS 2019 VIA CANADA POST EXPEDITED SERVICE OR USPS IN THE USA, PLEASE ORDER BY THE FOLLOWING DATES:
SHIPPING WITHIN BC: DEC 16TH
SHIPPING TO ALBERTA/SASKATCHEWAN/MANITOBA: DEC 13TH
SHIPPING TO ONTARIO: DEC 12TH
SHIPPING TO QUEBEC: DEC 11TH
SHIPPING TO MARITIMES: DEC 9TH
SHIPPING TO USA: DEC 10TH (Choose "USPS Priority" only - not free shipping if over $99)
NOTE: CANADA POST IS LIFTING ITS ON-TIME SERVICE GUARANTEE FOR XPRESSPOST AND EXPEDITED PARCELS SHIPPED FROM NOVEMBER 11, 2019 THROUGH TO JANUARY 12, 2020. THIS MEANS PARCELS MAY REQUIRE 2- 3 EXTRA DAYS DEPENDING ON SEASONAL VOLUME.
QUESTIONS? CONTACT US
PICK UP: for those wishing to pick up at our location in the West Cloverdale neighbourhood of Surrey, BC, there is a pick up option in the checkout. Once your sign is ready, we will email you to make arrangements for a date and time for you to pick up.
2. Concealed Damage – In the event of concealed damage, you MUST immediately document and photograph the packaging and the damaged product. You must keep the packaging. Do not move the item, but call 1-888-414-1722 and report the damage. We will begin a damage claim with the shipping company and determine if the damage was possibly carrier caused. Remember you signed the document saying every thing was OK. The sooner concealed damage is discovered and reported, the better.
Product must be unused and arrive back to us within 30 calendar days after delivery has been made. Cost to ship back goods if not because of an error on our part is the responsibility of the customer. Goods to be returned must be properly packaged, as we can not issue a refund if your item arrives back damaged due to lack of, or inadequate packaging.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Custom laser engraved items, including custom signs are not returnable, unless an error was made by us.
Discounted and Special order items are not returnable.