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Happy Customers
We are so grateful for our Happy Customers from all over the world! The time each one has taken to write us to let us know how pleased they are with our gifts and service means so much! Every comment below is 100% unsolicited and makes what we do 100% worth it!
"I appreciate your kind favour for including a birthday message with the Tiffany Lamp! You did a great job! Thank you very much!" - Toronto, ON
"I just wanted to thank you so much for the prompt delivery of the journals that I ordered late Thursday night, they arrived today (Monday)!! Your prompt and personal service is wonderful, the handwritten note on the invoice was great! Such fantastic service is a rarity these days. I really wanted to find a very special gift for my parents this Christmas...The leather journals are absolutely perfect, the quality is amazing and I can’t wait to give them to my parents so that they are able to share their memories, thoughts, dreams and stories with many generations to come. These will become a keepsake to cherish forever. I will be back to order more!! Again, thank you so much!" - Rocky Mountain House, Alberta
"This has made my day! So happy I found you...I now have the perfect gifts for two of my closest friends!" - Courtenay, BC
"I'm so glad I found your website! I was looking for a beautiful journal for my partner, and was thrilled to find exactly what he wanted available from a local(ish) company! :)" - Salt Spring Island, BC
"I'm very glad to hit upon your store; I'll be telling people in general, not only about the great store, but the awesome service. Will definitely be shopping with you again... and Happy Christmas to you and yours!" - Yellowknife, NWT, Canada
"Just wanted to let you know that the necklace arrived here yesterday. It is absolutely fantastic - thank you so much." - Penang, Malaysia "Hi, i got the items on the mail today, i am really happy, they look nice! I am sure my husband will like them when i give the gift to him on our anniversary! Thanks a lot!" - Calgary, AB "Thank you so much for your very personal touch in providing the service you do. Not only are the products you offer unique and beautiful, but the way you follow through with your service is awesome. I recently wanted to give my sister a birthday gift as she was going through a particularly hard time. I live in Australia and she is in Canada, so I thought the internet would be the way to go. I was pleased to find your site and the wonderful choice of unusual and beautiful gift ideas and ordered one of the "Cat in the Hat" wooden spoons. Everything went through quickly and efficiently and my sister received her gift. What I didn't expect, though, was that along with the spoon you sent a handwritten gift card, with a personal message about the inspiration of the spoon and hoping she would enjoy using it, and who had sent it. You didn't even know it was a gift, and as I say, my sister was going through a hard time, so this extra special attention to detail and the lovely personal wording of the message was greatly appreciated. Thank you so much." - Victoria, Australia
"Received my order today and love, love, love everything, especially the Dazzling Gourmet Tray. I think I might have to order one for myself! Thank you so much for the wonderful service. Your website has been added to my favourites and I will be sure to tell everyone where their lovely Christmas gifts came from!" - Kamloops, BC
"I just wanted to say that I received the [10 maple leaf Canadian souvenir] letter openers today and I am very pleased, they look even better in person. I think they'll be the perfect gift for our family in Italy. In the future I will keep Heartwood Gifts in mind." - Langley, BC "I desire only to journal in Phasha journals with my fountain pen, and no other journal is worth my time or energy. I have shown the Phasha journals to other people around me and they are most impressed with its craftsmanship. Bravo" - unknown location "Thank you for the loving care given to packaging the beautiful wood basket. It far exceeded my expectations and I LOVE it! Cool thing: I don't have to "put it away" to store it...the trivet aspect of it is genius. Keep up the great work!" - Calhoun, Georgia "Thanks so much for handling everything so fast...you are amazing .You have excellent service and look forward to doing more business in future with you as I love your products. Have a great day." - Cancun, Mexico "The event that we used this seed paper for was so very successful that we've decided to order more to continue using it as promotional material. Thanks so much for a great product!" - Windsor, ON "Thanks very much for your prompt delivery and your timely correspondence. Hope to continue business with you when I visit Vancouver again." - Tokyo, Japan "Thank you so much for everything and the wonderful customer service. When I received the pen it was gorgeous and now my biggest regret is not ordering one for myself....Heartwood Gifts will certainly have my returning business in the near future! Thank you again for always having such unique and high quality items to offer those in search for the perfect present!" - Rochester, New York "I just wanted to let you know that the fact you put a hand written card in the gift for my friend was extraordinary. Not only do you have lovely stock, you clearly have a sensational level of customer service and a fantastic sense of style. I am blown away and VERY grateful. I will be recommending your company to everyone. You are marvellous." - New South Wales, Australia ) "Thank you so much! I'm sure I'll be back as I've been looking for somewhere online with nicer than average gifts...I am genuinely thrilled to bits to find you!" - Middlesex, UK "Thank you for wrapping my fondue fork purchase so nicely for me. You handled my business with unfailing courtesy!" - Surrey, BC "I just order the leather journal as a birthday gift for my nephew. I am sure he is going to love it. I really appreciate your fast respond after I called in last week and left a message. You even call me again to make sure I received your answer! Thank you! This is great customer service. I will for sure come back again." - Vancouver, BC "Please accept my overdue "THANK YOU" - Surrey, BC "The journal arrived exactly as described today and it's great! Thanks for the quick shipping too!" - New Westminster, BC, Canada "Wow! Your quick response to this question was amazing and quite welcomed - especially at this busy time of year. Of particular note here is that you listened to my feedback. What an amazing touch!" - St. John's, Newfoundland, Canada "Thank you so much for the journal. I received it today, and I am so impressed with the work. The Celtic image of the tree of life is beautiful. I thank you for your prompt service and I myself look forward to dealing with you and your company once again. Again it is just beautiful." - Matheson, ON, Canada "Thank you for contacting me so quickly. I really appreciate the excellent customer service. I had a hard time choosing [a journal], they are all so beautiful. Looking forward to receiving it."- Mai, Calgary, Alberta, Can "Thank you so much for the attention to detail. This is why I don't like ordering gifts from generic online stores. No one takes the time to read special instructions anymore! From far far away, it's great to know that my gift to my boss is still special! Thank you very much for taking the time to personalize it! Truly appreciated!" - Cris, Manila, Philippines "Thank you so very much for the great service! I ordered a journal on monday, May 16th, 2011 and it was delivered today (Friday May 20th). The order was completed and shipped quickly, and the hand written note on my invoice was a very welcome suprise! I can assure you, the journal will be enjoyed it is a birthday gift for my boyfriend, and he is excited to recieve it! Thanks again!" - Winnipeg, MB, Canada "Thank you so much for the attention to detail. This is why I don't like ordering gifts from generic online stores. No one takes the time to read special instructions anymore! From far far away, it's great to know that my gift to my boss is still special! Thank you very much for taking the time to personalize it! Truly appreciated!" - Cris, Manila, Philippines "Thank you so much! That was service!! I have to admit, I have never bought anything on line before, and was unsure because I could not physically see the product. But it is really nice. Thanks so much for the great service." - Langley, BC, Canada "Just wanted to let you know that I appreciated your concern and how you let me know the features you forgot to mention before taking the payment. From all of the different sites I have searched, your journals seem to be what I have been looking for. Thank you very much" - Lumby, British Columbia, Canada "I received the products today in the mail...thanks so much, they look GREAT!!! I was also very impressed with no taxes, and no shipping, that was a WOW!!!" - Mary, Midland, ON, Canada "My journal and pen arrived today. Thank you so much for the wonderful service. The journal is even more beautiful than the pictures on the website, and the pen feels and writes wonderfully. I'm very pleased. I was impressed by the hand written note that came with the order as well. It is so refreshing to find a company that still believes in personal touches and solid customer service. I'm sure I'll be ordering gifts from you again in the future." - Brandon, North Dakota, USA "I received my journal today and am so pleased. It is exactly what I hoped for--thank you for providing me extra photographs and details before I made my purchase. I also thank you for your prompt response to my inquiries--your service was exceptional. Professional, personal service like yours is what sets you apart from the countless other stores I've shopped." - Sho, Mississauga, Ontario, Canada "I just got my puzzle box today!!!!!! It's beautiful and your website is on my Christmas list for gifts. Thank you so much!" - Simi Valley, California, USA "Thank you for contacting me so quickly. I really appreciate the excellent customer service. I had a hard time choosing [a journal], they are all so beautiful. Looking forward to receiving it."- Mai, Calgary, Alberta, Canada "I received the backpack yesterday. Thank you for your kind service. My husband and I like this unique backpack very much. This is a gift for my little boy, since next week, he is going to his first school (3-year old preschool class) in his life . He really likes it! I also had a very nice shopping experience, I'll come back and recommend to my friends." - Cynthia, Edmonton, AB, Canada "My journal arrived today. Thanks so much!!! I love Phasha journals and the store in Edmonton that sold them shut down. I was so excited to find your website! Thanks again!" - Erin, Lac La Bice, Alberta "I think you are a cracking company, I will pass the word to friends and family. I work for myself and realise the key to good business is communication and we have communicated very well on small transaction. I have appreciated all the help throughout the sale, keep doing what you are doing!" - London, UK "The bags are great. I also appreciate the excellent service and personal touches." - Tina, Winnipeg, Manitoba, Canada "The gift I ordered and received today is so lovely. Thank you so much for your kindness and time. I hope you have a wonderful holiday season!!! Thanks again." - Munnsville, NY, USA
"Thank you so much for caring enough to be aware that my order needed to be here before Christmas. The personal note was a very nice added personal touch. I look forward to further shopping. Merry Christmas." - St. Johns Newfoundland, Canada
"I receive my pendants and basket. Thank you very much, they are just wonderful! And I received them in time for Christmas too! Thanks also for the additional printed information on the basket!" - Coquitlam, BC, Canada
"Wow, thanks! With service like that I will definitely shop at Heartwood again. Merry Christmas." - Yellowknife, Northwest Territories, Canada "Good gifts for my friends for the Holidays. The item itself is a WONDERFUL idea and the wood is very BEAUTIFUL. Thanks for letting me find you." - Rochester, NY, USA "AWESOME boxes, can keep about anything in them." - Idaho, USA "I had purchased the salad servers recently at a store and absolutely love them! Hence the purchase. I was also very impressed with no taxes, and no shipping, that was a WOW!!!" - Mary, Midland, ON "I know that the person that journal is intended for will love it. I have tried to find another one like it, but none that I think he would like as much. I really don't want to look elsewhere...Thanks again for helping me track the parcel and for keeping me updated!" - Carrie, Calgary, AB, Canada "I also wanted to let you know that your companys customer service is exceptional. So few companies offer customer service that is above and beyond what is expected. I will definitely be relaying positive things about your company to everyone I talk with. Keep up the good work." - Kelowna, BC, Canada "That was amazingly quick. I am very impressed with the website and service. The gifts are just EXQUISITE!" - Avon, UK "This service has been fantastic and you have been very helpful. Thanks ever so much for all your help, I will defintely use Heartwood Gifts again and recommend it to others." - Cheshire, UK "May I just say that I love it [journal]!! It is better than I expected. Thanks again for not only a wonderful product, but excellent customer service as well." - Cheshire, UK "I like your web site - It is easy to use. I was looking for wooden placemats [and] I intend to use yours in an exhibit." - Colorado, USA "The journals just arrived! Beautiful! Thanks so much for your excellent service." - Moose Jaw, Saskatchewan, Canada "You have a great site and excellent products - Thank you and BRAVO!" - Winnipeg, Manitoba"Thanks so much for the wine bottle holder. It is BEAUTIFUL!...I will tell everyone to check you out!" - Caronport, Saskatchewan "I would like to say that the level of service received was EXCELLENT! The website was easy to access and navigate, and was well suited to the products you sell. It was a pleasure doing business with you." - New Westminster, BC "I will definitely recommend your product to friends and family both because it is truly a stunning item as well as the INCREDIBLE customer service you provided. Thank you again for your DILIGENCE - it was truly appreciated." - San Jose, California "I was really impressed with how quickly you responded to my inquiries and how you kept me abreast of the status of the item." - California "My mom just called (from Surrey) to say that she received the gift I bought for her from your site. Thank you for your prompt service. I did not expect that you would hand deliver it yourself - great service!" - Tyne and Wear, UK ) "Having resolved to try journal writing, I have concluded that your books are the best on the market. I am delighted to have discovered them. That your company is Canadian and socially minded are bonuses." - New Brunswick, Canada "Wow, you are fast. I just placed my order yesterday. I got the tracking number for the parcel, thank you. I cannot wait to receive the handcrafted gifts my husband is going to love it. Thank you for your e-mail in letting me know about the progress of my order, it is much appreciated." - Saskatchewan, Canada "I want to thank you for your thoughtful correspondence. You truly do convey the kind of customer service that is so well appreciated and unfortunately too often missing in our busy world today." - Wichita, Kansas "I received the scroll yesterday and I love it. Thank you for all your help. I have shared your website with several people and will continue to let others know." - USA "I really appreciate your high level of customer service. It is refreshing and will have me recommending your site to others." - Burnaby, BC "I just received my journal today and I absolutely love it! It looks great and I can not wait to begin using it. Thank you for the great product and speedy shipping." - Boylston, Nova Scotia "Thank you very much for personally delivering the wonderful wine holder and beautiful necklace. I know my friend will enjoy the wine holder and I love wearing the necklace. It is wonderful to see a company out there supporting the artist of handcrafted arts. I look forward dealing with you and your company in the future." - Richmond, BC "I really appreciate the extra things you did. It was a huge help. If there is ever anything I can do for you in the Orillia/Toronto area just let me know." - Toronto, ON "Thank you so much for going above and beyond to ship this gift. I must say, this is the second item I have ordered through you and really appreiciate the personal touch. I have shared with all my family and friends so hopefully I can repay you through word of mouth!" - Montclair, VA, USA "I am sure I will be visiting your website again as well as referring you to some friends I know have been looking for a product like yours." - Owen Sound, Ontario "I have received my basket. I ordered it as a birthday present for my sister, and I am now thinking that I will have to order one for myself as well in the near future. Thank you very much." - Hollywood, Florida "I just received my gifts today and I just wanted to say thank you - they are beautiful! I ordered the inukshuk bottle cork and bookclips and I will be sending them to my brother in New Zealand. I will definitely use Heartwood Gifts again." - Oakville, Ontario "Any catches with this? These look great. Love what I see on here..." - Toronto, ON "I am currently living overseas and it is good to know I can rely on a company back home to deliver christmas gifts. Thanks a million" - Mozambiqueand many more...
If you like to shop in Canada for eco-friendly unique gifts, you've found the right place! Heartwood Gifts is an online gift store based in the Metro Vancouver area of South Surrey / White Rock, BC. Most of our online eco-friendly gifts are handcrafted and carefully selected, ensuring quality, originality and value for our customers. We also do our best to ensure that the artisans and companies we deal with are focused on environmental and sustainable practices. The variety of gift ideas we offer include: Phasha leather journals, Canadian souvenirs, wooden pens, self-balancing wine bottle holders, Jonathan's cherry wood spoons, collapsible wooden baskets, Dabbawalla Bags, primitive home decor and candles, unique sterling silver jewellery, The Dazzling Gourmet beaded utensils, Botanical Paperworks plantable seeded paper and Tiffany style stained glass lamps and window panels. You are sure to find many unique gifts for that special someone who already has everything. Your order will also qualify for Free shipping to Canadian and Continental USA destinations if it is $99 or more. This enables us to offer you, our customer, a better value for your online gift purchase. Pick up is available for Lower Mainland customers in the White Rock or South Surrey area. Just give us a call to arrange a time and we will have your gifts waiting for you. We hope for now that you will enjoy your visit to our online gift shop and find our website easy to use. Keep in mind that when you choose a handcrafted gift, you are not only choosing a gift that you love, but also a gift which was created with love and will have memories attached to it for years to come. Check out our YouTube unique gifts channel.
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