Shipping & Terms
PLEASE UNDERSTAND, WE CAN NOT CONTROL YOUR SHIPMENT AFTER IT IS RELEASED TO THE SHIPPING CARRIER AND HAVE NO MORE INFORMATION ON IT OTHER THAN WHAT ONLINE TRACKING DETAILS SHOW.
SHIPPING QUOTES CAN BE ATTAINED IN THE SHOPPING CART - JUST CLICK "ADD INFO" NEXT TO THE SHIPPING LINE
QUESTIONS? CONTACT US
PICK UP: for those wishing to pick up at our location in the West Cloverdale neighbourhood of Surrey, BC, there is a pick up option in the checkout. Once your sign is ready, we will email you to make arrangements for a date and time for you to pick up.
ALL DELIVERY TIMELINES BELOW MAY BE AFFECTED BY COVID AND/OR SEASONAL DELAYS AND ARE SUBJECT TO CHANGE.
2. Concealed Damage – In the event of concealed damage, you MUST immediately document and photograph the packaging and the damaged product. You must keep the packaging. Do not move the item, but contact us and report the damage. We will begin a damage claim with the shipping company and determine if the damage was possibly carrier caused. Remember you signed the document saying every thing was OK. The sooner concealed damage is discovered and reported, the better.
Product must be unused and arrive back to us within 30 calendar days after delivery has been made. Cost to ship back goods if not because of an error on our part is the responsibility of the customer. Goods to be returned must be properly packaged, as we can not issue a refund if your item arrives back damaged due to lack of, or inadequate packaging.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Custom laser engraved items, including custom signs are not returnable, unless an error was made by us.
Any damages due to user error can not be returned.
Discounted and Special order items are not returnable.